Featured Case Studies

Whitsunday Regional Council's administration building was condemned and critical backbone fibre links were destroyed during Cyclone Debbie. Twin continuous 24 core fibre backbones were required to ensure secure communications between the communications tower site and the new Administration & Disaster Management Centre rebuild.

Delivered 2.4km of continuous twin 24-core fibre optic cable along Proserpine Main Street in a single pull with no joints. Managed full delivery — quoting, purchasing, permits, coordinated trades, and traffic management. Organised and worked alongside civil contractors to clean, clear, rope, and prepare all pit and pipe along the route — a prerequisite before any fibre could be hauled.

Delivered on time and on budget, meeting the deadline for the opening of the new Administration & Disaster Management Centre. Continuous 24 core twin fibre backbones certified and tested connecting the new building to the communications tower site. Fully documented and handed over.

NEC had been underperforming the telecommunications contract to provide services for Hamilton Island guests, businesses and residents. These service shortfalls were constraining the organisation's business strategy through a lack of accountability, bandwidth, equipment and performance. A transition to new arrangements with Telstra was required.

After-hours cutover of island-wide telecommunications services from NEC to Telstra enabling a campus agreement. Audited 26km of pit & pipe island-wide — documented with photos and GPS — upgraded or replaced pits, copper joints, and conduit to meet Telstra standards, and separated Hamilton Island Enterprises' network from the Telstra network serving island businesses and residents.

Closed out HIE's final high-risk ISP dependency and released Hamilton Island from the burden and liability of carrier infrastructure. Copper remediation scoped externally at 1 year and over $1 million, delivered in 5 months for $120K. Telstra acquired the infrastructure for $1 — island businesses and residents gained a direct relationship with a national carrier.

In 2017, Cyclone Debbie completely devastated Daydream Island. All areas of the resort were impacted and required complete reconstruction of ICT and guest services infrastructure — 240 rooms and penthouse suites, guest areas, retail and hospitality outlets. Mainland fibre backbones were severed, telecommunications to the mainland needed restoration.

Delivered the complete ICT infrastructure rebuild — 240 rooms, penthouse suites, guest areas, retail and hospitality outlets. Structured CAT6A and fibre cabling, switching and routing, communications rooms, enterprise Wi-Fi, in-room entertainment and guest areas Wi-Fi and AV. Worked with Telstra for restoration of mainland communications link.

Every room fitted and tested — Cisco IAD, PON switch, IP phones, IPTV, and Wi-Fi. All guest areas received IPTV and Wi-Fi. All satellite and TV headend systems, communications rooms, and network switching installed. Staff village TV and data cabling repairs. Complete resort ICT and guest services infrastructure delivered to the fixed resort-opening deadline.

NEC was exiting as telecommunications provider and Movielink's contract was expiring. Reef View Hotel (386 rooms), Beach Club (57 rooms), and Palm Bungalows (49 bungalows) needed complete replacement of ICT and guest services infrastructure — all whilst keeping rooms online during a rolling refurbishment.

Co-designed fibre and CAT6A infrastructure across all three properties. Designed and deployed HP ProCurve edge switching and wall port configuration. Designed a DSL interim solution to keep rooms online after NEC exit. Co-designed and implemented Ezestream IPTV servers and solution for in-room internet and DMOD.

Guest impact mitigated with interim DSL solution providing internet and in-room entertainment. ICT modernisation across all three properties delivering new fibre and CAT6A structured cabling solution installed and certified. HP ProCurve edge switching and in-wall access point solution deployed delivering in-room services. Ezestream IPTV, internet, hotel messaging and room service solution deployed.

The Oatley family, having uplifted Hamilton Island, turned their attention to the planned 18-hole international golf course on Dent Island. There was a lot to achieve — the island lacked water, power, and telecommunications. Once these were established, the full ICT scope had to be designed and delivered from scratch.

Designed and deployed the full ICT scope for Dent Island. Researched and specified 2 x 24-core submarine fibre optic cables for bundling with the utility pipeline across Dent Passage. Established redundant microwave link. Designed and deployed HP ProCurve switching and routing, communications room and disaster recovery facility.

Clubhouse opened on time with full ICT scope; CCTV, access control, two-way radio, IPTV, POS, corporate ICT and utilities communications, telemetry and monitoring. High-speed backup path established for Hamilton Island server and data redundancy. Qualia backup link operational. All as-built documentation delivered.